Author: Noreen Blanluet

Nov20: The context for Welsh public services (focus on PSBs)

In November 2020 we (at the Co-production Network for Wales) put together a proposal to do some co-production and involvement development work with some of the Public Services Boards (PSBs). As part of the proposal we spoke to a number of people and combed through many reports and publications, to put together a sort of “state of public services” with a specific focus on PSBs. We thought it might be useful so here it is […]

Co-production, involvement & people-centred practice

On 29th June 2020 Noreen did a webinar for the HMPPS Insights2020 festival. The slides and the transcript are available here. We’re getting some really good feedback on the content for this one.   Just in case here’s a copy of the post for posterity: On 29th June, I hosted an Insights event on co-production, involvement and people-centred practice. For those of you who could not attend, I am sharing some resources which you will […]

Six essential mindsets (by Kelly Ann McKercher)

Kelly Ann McKercher, who works in Australia as Beyond Sticky Notes, has collated 6 essential mindsets for co-design, which apply very much across the co-production spectrum: Elevating lived experience Curiosity Hospitality Being in the grey Learning through doing Valuing many perspectives Read the details on their website over here: https://www.beyondstickynotes.com/mindsets-for-codesign  

What is co-design and co-production (by Kelly Ann McKercher)

Kelly Ann McKercher, who works in Australia as Beyond Sticky Notes, has put together this BRILLIANT overview of what co-production and co-design are. We can’t recommend it highly enough. It’s got helpful diagrams and downloadable posters, and a lot of wisdom – it talks about power, relationships, and curiosity, as well as a scale of approaches from transactional to transformational (look below for a snippet), and plenty more. Covers all aspects. Honestly we love it […]

Measuring person-centred care: a simple co-produced tool

PUTTING PEOPLE AT THE HEART OF COMMUNITY CARE The PERCCI (pronounced ‘Percy’) allows care providers and the people they support to understand the quality of care and how it is being experienced. It is based on rigorous University research and evidence, and evaluates three established principles of person-centred care: understanding the person involving people in decisions about their care building positive care relationships The tool asks 12 simple questions – designed in full partnership with people with experience of using care services. […]

Measurement for Learning: A Different Approach to Improvement

john Burgoyne writes on the Centre for Public Impact website. Read the full article here. We propose a way of thinking that acknowledges that: Collecting data through measurement is useful, as it allows us to better understand problems we face and our progress The problems we face are complex in nature, however, so holding people accountable to metrics beyond their control is not helpful Measurement should not be used for top-down control, but rather to learn […]

Human. Learning. Systems.

A cross-sectoral collaborative in the UK, including Collaborate, Dr Toby Lowe, and the Centre for Public Impact, have developed a helpful approach: Human Learning Systems, an alternative approach to public management centred on learning in complexity. Human Learning Systems calls for practices such as “experimentation, gathering data, sense-making, and reflective practice” to be included in how we think about measurement. Given the complexity of the environments government operates in, learning can no longer be viewed as “a luxury”, […]

Video calls with Zoom

(March 2020) Hello everyone, At the moment everyone is using video calling loads as we’re not able to meet face to face and everyone is working from home. We have put together a few factsheets and guidelines which you may find useful. Feel free to download and share them around. Below you will find: How to set up Zoom and dial in from a computer or a phone Dos and don’ts for participants in group […]

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