PUTTING PEOPLE AT THE HEART OF COMMUNITY CARE
The PERCCI (pronounced ‘Percy’) allows care providers and the people they support to understand the quality of care and how it is being experienced.
It is based on rigorous University research and evidence, and evaluates three established principles of person-centred care:
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understanding the person
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involving people in decisions about their care
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building positive care relationships
The tool asks 12 simple questions – designed in full partnership with people with experience of using care services.
It scores their answers in a way that will describe overall quality, but can also help to identify people whose care may be falling below expectations.