Public services inside out (Boyle D., Slay J., Stephens L., 2010)

Boyle D, Slay J and Stephens L (2010), Public services inside out , NESTA

This report published by NESTA is about real stories of reform, led by people who work in and use public services. It details both the potential of and the challenges for co-production in the public sector. It describes six key characteristics of co-production:

  • Recognising people as assets
  • Building on people’s existing capabilities
  • Promoting mutuality and reciprocity
  • Developing peer support networks
  • Breaking down barriers between professionals and recipients
  • Facilitating rather than delivering

The authors demonstrate that co-production can help create better, cheaper services, produced from the ground up by those who know public services best.

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